TOULOUSE---After intensive testing with trial customers, Airbus Industrie's Materiel Support Internet site at http://spares.airbus.com is going live with Internet ordering, a core achievement in its e-commerce strategy.
As of today, the 120 airlines who regularly access the many other services provided on this site can also use e-commerce to order spare parts in real time.
The new service should bring major benefits for Airbus Industrie's customers including cost reductions, efficiency improvements and a vastly enhanced information flow. Airbus Industrie will continue to drive this development as part of the Airbus On-line Services (AOLS) initiative which it has been developing so that airline customers can access all technical data and services on-line through a single interface.
Introducing e-commerce is the latest in a series of efforts by the European consortium to digitise documentation and centralise it on-line in the interests of customer satisfaction. Since its origins in 1998, Airbus Industrie's Materiel Support Internet site has experienced a steady growth in users and in the number of qualified transactions which increased by 400 per cent in 1999 alone.
